SHIPPING POLICY We are proudly based in Thrissur, India, and offer reliable shipping options both domestically and internationally. Domestic Shipping (India) Free shipping within Kerala (mainland) Free shipping across India for orders above INR 25,000/- Nominal shipping fee INR 2,500/- may apply for orders below INR 25,000/- depends on the location International Shipping A flat rate of INR 5,000 applies to all international orders. Delivery Timeframes Delivery times vary by product and are specified on each product's page. Orders are dispatched through trusted logistics partners such as DHL, FedEx, UPS, and others, on working days and according to their operating hours. Processing begins once payment is received, and shipment is completed within a maximum of 48 hours (excluding weekends) after payment. We are responsible for your order during transit until it is delivered to the address you provided. All deliveries require a signature upon receipt, after which responsibility for the order transfers to the customer. Delivery Address Guidelines We do not offer scheduled deliveries, so please ensure someone is available at the delivery address. You may choose an alternate delivery address (e.g., your workplace) at checkout. If the order is delivered to a third party at your designated address (e.g., a receptionist or security guard), their signature will be considered valid proof of delivery. Important Notes on Delays While we strive to deliver as quickly as possible, delays may occur due to: Public holidays or festive seasons (e.g., Diwali, Christmas, Eid) Incomplete or incorrect delivery addresses Natural events or weather-related disruptions Customs clearance issues for international shipments If you need urgent delivery, please contact us in advance contact@ziajewel.com, and we will do our best to expedite the process. Return Policy We offer a 30-day return window, giving you 30 days from the date of delivery to request a return. For more details, please refer to our Return & Exchange Policy.